Connect Plan

From: $149.00 / month and a $199.00 sign-up fee

With the Connect Plan you will always know when someone has left feedback about your business. In the event that you receive a negative review, we will assist you with how to handle the situation. We will start by reviewing your current reviews and feedback, then compare these with your top ten competitors and put together a review strategy moving forward. We also will provide assistance with your Google My Business reviews each month.

Included with our Connect Plan are the following:

15 min Initial Consultation
Initial Brand Analysis
Competitor Reputation Analysis
Review Feedback Quick Links
Google My Business Review
Assistance with Negative Reviews
Monitoring Biggest Sites (15+)
New Review Email Notifications
Live Online Review Monitoring

SKU: N/A Categories: Connect Plan, Reputation

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Review Monitoring Dashboard

Our Reputation Monitoring Dashboard pulls in reviews from most major review sites like Google, Facebook, Yelp, Trustpilot and many others. Please note that you have to have an account with each review site and provide us with the login for the Dashboard to be most effective. Please contact us if you need us to setup any of the review accounts.

The Dashboard will also notify you via email when you receive a new review on any of your linked sites. This will enable you to quickly identify any potential issues and respond accordingly.

After the completion of the setup phase, you will be provided a link to your Live Dashboard. Most new reviews post within 24 hours.

Rapid Notifications

Staying informed and current is one of the most important aspects of maintaining a good reputation, so the Connect Plan will notify you when a new review is posted to one of your connected sites.

This will enable you to quickly check the review and decide the appropriate method you should take to respond effectively.

Responding rapidly to negative reviews can influence the customer to reverse their review in many cases.

Responding to Reviews

Responding to a review is a great way to highlight and push the review to the top of the list. Google's algorithm functions with the idea that most businesses will respond to important reviews; therefore, they are worthy of promoting and keeping them on top.

Responding to your best positive reviews is a good way of keeping these on top. Providing a simple thank you to your customer can be sufficient. This also lets potential customers note that you pay attention to your reviews.

Responding to negative reviews should only be your last resort. Don't engage with dissatisfied customers online, but rather attempt to resolve your differences offline.

With our review management platform, we provide an easy way to respond directly to Google and Facebook reviews.